Cancellation Policy:

I ask for 24 hours notice if you need to cancel or reschedule. Life happens and I get that. Just communicate with me. That’s really all I ask.

 

Less than 24 hours notice is a 50% cancellation fee, invoiced to you directly. Three late cancellations within a 6 month period and we’ll need to part ways.

 

No-shows are a 75% fee of your scheduled service. If you no-show and don’t respond to my follow-up, you won’t be able to rebook.

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​Redo Policy:

If something feels off after your appointment, reach out within 7 days and I’ll make it right at no charge. This applies to anything we discussed and agreed on during your consultation. I want you to leave happy, and if that didn’t happen I want to know about it.

 

No refunds are issued under any circumstance.

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Product Return Policy:

If a product isn’t working for you, reach out as soon as possible and bring it back at your next appointment. Very lightly used products can be returned or exchanged. The sooner you let me know the better.

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Salon Etiquette:

This is a private, one on one space. I ask that everyone who comes through the door treats it that way. Discriminatory or derogatory language and behavior are not tolerated. Period.

 

By booking an appointment you agree that you have read and understand all of Love Your Hair’s policies and consent to having your payment information stored securely.

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Hair Extension Policy:

A 50% deposit is required to order your hair. This deposit is non-refundable once the hair is ordered. Extension hair is custom ordered and in many cases custom colored specifically for you. Once it’s ordered it cannot be returned.